Things to check:
Check your account status:
Are you unable to browse the internet? perhaps you are capped or your service is not activated or worse, suspended.
Your ISP will be able to advise you.
Usually your ISP would would have a control panel or a customer interface.
Check for this with your ISP and manage your account yourself.
Your ISP will be able to advise you.
Usually your ISP would would have a control panel or a customer interface.
Check for this with your ISP and manage your account yourself.
Check for outages in the area:
You can check with your current internet service provider.
They should have a notice board or can confirm if you are affected by an
outage that is causing an issue in the service currently.
They should have a notice board or can confirm if you are affected by an
outage that is causing an issue in the service currently.
Check the coverage map:
Make sure that you were sold the correct service.
Confirm if your area support your service especially if it is LTE-A connection.
Confirm if your area support your service especially if it is LTE-A connection.
Dear User
The problem may exist within the settings of your network or any equipment you are using on the internet connection.
You may simply need to ensure that your setting are correct.
Make sure this info is provided to your ISP
To isolate this issue you need you to do 3 updated tracert’s
How to perform a Trace Route Test:
1. Click on Start
2. Select Run
3. Type: cmd
4. Press Enter or click ok
5. In the DOS command window type in the command and chosen domain.
e.g.: tracert www.apple.com
A speed test:
Now do a speedtest (eg fast.com or speedtest.net)
These results from a single directly connected PC and WiFI disabled.
The problem may exist within the settings of your network or any equipment you are using on the internet connection.
You may simply need to ensure that your setting are correct.
Make sure this info is provided to your ISP
To isolate this issue you need you to do 3 updated tracert’s
How to perform a Trace Route Test:
1. Click on Start
2. Select Run
3. Type: cmd
4. Press Enter or click ok
5. In the DOS command window type in the command and chosen domain.
e.g.: tracert www.apple.com
A speed test:
Now do a speedtest (eg fast.com or speedtest.net)
These results from a single directly connected PC and WiFI disabled.
Check the ms in each hop
Number 1, 2 and 3 must be less than 50 ms.
Anything more in this area means that you have a problem between your device the router and the connection medium ie: ADSL line, Fiber Line, LTE Network reception.